Crystal Ngozi Beauty & Esthetics

New / Existing Client Information

New / Existing Client Information

What to Know Before You Arrive

Intake & Consent Forms
All intake forms must be submitted 24 hours prior to appointment; failing to do so may result in a cancellation. Intake form requests are sent automatically when booking.

Please pay your deposit here

Please remit payment for deposit within 48 hours of booking in order to hold your appointment. All appointments with unpaid deposits will be cancelled. If your appointment is within 48 hours of booking, your deposit must be paid SAME DAY.

Deposits are non-refundable however, deposits are transferable up to 1 reschedule IF a reschedule is requested 24 hours before appointment time. All other reschedules and cancellations after the 24-hour grace period will be forfeited.

My Safety Protocol

  • If you are sick or around anyone who is sick for ANY REASON….please reschedule.

  • Come to your appointment alone, no minors or additional guests unless they have a scheduled appointment.

  • As always, I will be cleaning and disinfecting between guests, sanitizing and sterilizing all implements and equipment, and washing hands.

Payments and Credit Card Policy 
When booking a service, it is required that you have a credit card on file using a secured payment processor. No charges will be made to your card until services have been rendered. No cash is accepted for any services. However, cash tips and Cash App is accepted for tips ONLY. All clients must save a valid card on file.

Cancellation/No Show Policy (EXISTING CLIENTS)
My schedule is very busy and last minute cancellations/no shows take away from other clients who need services as well and lives unfillable time slots in the schedule. There is a 24-hour cancellation policy. If you are needing to cancel your appointment, you must do so using the booking system. If you do not show to your appointment and/or did not cancel within the allotted 24 hours, your card on file will be charged up to 100% of the booked service amount. For cancellations on consultations, the cancellation/no show fee is 100% of the booked service amount.

Additionally, if a client no-shows or cancels past the 24-hour grace period more than once, they will be required to PREPAY for all services. Up to 100% of the service price may still be charged to the card on file or next visit.

PLEASE CONFIRM YOUR APPOINTMENTS. A reminder is sent out 48 and 24 hours prior to your appointment. Please take this time to confirm your appointment or reschedule if needed. Failure to confirm your appointment on the Square Booking app, will also result in a cancellation of your appointment (including all other booked series appointments) up to 100% of the service amount will also be charged.

For same-day appointments, clients will be subjected to the full cancellation policy and be charged 50-100% of the booking fee.

Please note: Any deposits or balance forwards must be used within 30 days or will be forfeited.

***Please do not text or email your cancellation***

Late Policy
Life happens and if so, please let me know ASAP. There is a 10 min late window. If you are late to your appointment past 10 min, you may be asked to rebook your appointment for another time. A 50% cancellation fee may also be applied. If we proceed with the service, please note that your time may be cut short in order to stay on schedule and service the clients who are scheduled after you. However, the service charge will remain the same.

Refund Policy

There are no refunds on products or services (this includes Cherry Payment plans).

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