New / Existing Client Information

What to Know Before You Arrive

Intake & Consent Forms
All intake forms must be submitted 24 hours prior to appointment; failing to do so may result in a cancellation. Intake form requests are sent automatically when booking.

Please pay your deposit here

Please remit payment for deposit within 48 hours of booking in order to hold your appointment. All appointments with unpaid deposits will be cancelled. If your appointment is within 48 hours of booking, your deposit must be paid SAME DAY.

Deposits are non-refundable however, deposits are transferable up to 1 reschedule IF a reschedule is requested 24 hours before appointment time. All other reschedules and cancellations after the 24-hour grace period will be forfeited.

Payments and Credit Card Policy

When booking a service, it is required that you have a credit card on file using a secured payment processor. No charges will be made to your card until services have been rendered. No cash is accepted for any services. However, cash tips and Cash App is accepted for tips ONLY. All clients must save a valid card on file.

Online Booking

To secure your appointment at Crystal Ngozi Beauty & Esthetics, we require a credit card to be placed on file at your booking request. If you do not have a credit card to place on the file, you may purchase a reloadable gift card from Crystal Ngozi Beauty & Esthetics and reload it at subsequent appointments for your scheduling/purchasing needs.

This policy offers guests transparent pricing and no hassle with checking out while eliminating the financial impact caused by missed appointments and late cancellations. Per our policy, your card on file will be charged 50% of the scheduled service fee if you do not cancel within 24 hours of your scheduled appointment. If your card on file is removed, your appointment will be canceled; rebooking privileges will be suspended until fees are paid, and a new card is placed on file.

Cancellation/No Show Policy

My schedule is very busy and last minute cancellations/no shows take away from other clients who need services as well and lives unfillable time slots in the schedule. There is a 24-hour cancellation policy. If you are needing to cancel your appointment, you must do so using the booking system. If you do not show to your appointment and/or did not cancel within the allotted 24 hours, your card on file will be charged up to 100% of the booked service amount. For cancellations on consultations, the cancellation/no show fee is 100% of the booked service amount.

Additionally, if a client no-shows or cancels past the 24-hour grace period more than once, they will be required to PREPAY for all services. Up to 100% of the service price may still be charged to the card on file or next visit.

PLEASE CONFIRM YOUR APPOINTMENTS. A reminder is sent out 48 and 24 hours prior to your appointment. Please take this time to confirm your appointment or reschedule if needed. Failure to confirm your appointment on the Square Booking app, will also result in a cancellation of your appointment (including all other booked series appointments) up to 100% of the service amount will also be charged.

For same-day appointments, clients will be subjected to the full cancellation policy and be charged 50-100% of the booking fee.

Please note: Any deposits or balance forwards must be used within 30 days or will be forfeited.

***Please do not text or email your cancellation***

Late Policy

Life happens and if so, please let me know ASAP. There is a 10 min late window. If you are late to your appointment past 10 min, you may be asked to rebook your appointment for another time. A 50% cancellation fee may also be applied. If we proceed with the service, please note that your time may be cut short in order to stay on schedule and service the clients who are scheduled after you. However, the service charge will remain the same.

Service Refund Policy

There are no refunds on services.

Cherry Payments Policy

If you are using Cherry Payments to pay for your products or services, you are responsible for payments directly to Cherry Payments. Crystal Ngozi Beauty & Esthetics is not responsible for missed payments, failure to pay, or inability to pay. There will be no refunds for any services or products purchased via Cherry Payments. To manage your Cherry Payments account please visit: https://pay.withcherry.com/crystalngozibeauty


Permitting access to Crystal Ngozi Beauty & Esthetics when clients are experiencing infectious or contagious illness or related symptoms violates state rules and regulations for licensed establishments. State Safety and Sanitation Regulations prohibit licensed establishments from allowing clients exposed to or showing signs of an infectious or contagious disease to enter premises as a practice of Universal Precaution to reduce the spread of infectious diseases.

Please cancel your appointment as soon as you become aware that you are experiencing symptoms or if you have been exposed to anyone experiencing infectious or contagious conditions. The cancellation fee may be waived if it is within the 24-hour notice period. Please be aware that repeat cancellations utilizing the Sickness Policy may require a medical release from your physician before rescheduling is permitted.

Minors and Children

Crystal Ngozi Beauty & Esthetics provides guests with a calm, relaxing atmosphere. It is not a safe or suitable environment for children. Clients must make childcare arrangements before visiting as children are not permitted in the treatment areas. Clients who arrive with children will be required to reschedule and may be subject to the cancellation appointment fee as this policy has no exceptions.

Cell Phone Usage

At Crystal Ngozi Beauty & Esthetics, we require our guests’ full attention in the treatment areas to assure your safety, ensure a favorable service outcome, support employee productivity and maintain a relaxing, comfortable atmosphere for all guests. Therefore, mobile devices must be silenced and stored.

Retail Refund/Exchange

Our pleasure is to provide you with a store credit within ten days of a retail purchase if the product is accompanied by the original receipt and remains sealed, unopened, and unused. Open items are considered contaminated and therefore ineligible for returns or exchanges.

Products that have been opened may be returned for a store credit should you have an adverse reaction. However, this is contingent upon a further consultation to review product usage and home care regimen.

Service Sales

To ensure the most favorable outcome, we perform thorough consultations that require your participation and honest feedback. All service sales and deposits are final.

Right to Refuse Service

The licensed professionals at Crystal Ngozi Beauty & Esthetics reserve the right to refuse services at their discretion and dismiss disruptive or abusive clients when necessary.

Client Duty to Inform

Your full disclosure during all pre-service consultations is mandatory. Crystal Ngozi Beauty & Esthetics will not assume responsibility for your adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.

Scope of Practice

In Georgia, state law prohibits salon and spa professionals from diagnosing or treating clients with contraindicated medical conditions. Should your licensed professional determine you are ineligible for service, we will refer you to your primary care physician. When your condition has been resolved, or you have a medical release clearing you for service, you are more than welcome to reschedule your appointment.

Gift Card

Gift Cards are redeemable at Crystal Ngozi Beauty & Esthetics for goods and services not exceeding the remaining credit balance on the card. Treat your gift card as cash; it will not be replaced if it is lost. In addition, the balance will not expire and may not be transferred or redeemed for cash value. For gift card balance, terms, and expiration details, please visit (Enter Gift Card Balance Link). Plastic gift cards are the property of the issuer.

Promotional Value: Should you receive a discount resulting in promotional credits, you must redeem promotional value within **30 days** of receipt. This value would be any additional credit above the cash-paid value for your gift card.


Crystal Ngozi Beauty & Esthetics does not allow animals in the business; however, an individual with a disability may request a reasonable accommodation under the Americans with Disabilities Act to bring a service animal to their scheduled appointment when medically necessary.

Service Animals

In general, a service animal is an animal trained to work or perform tasks for the benefit of an individual with a disability, such as guiding individuals with impaired vision, alerting individuals to an impending seizure, or pulling a wheelchair and fetching dropped items.

Crystal Ngozi Beauty & Esthetics will evaluate all requests to bring a service animal into the business to determine if the accommodation is reasonable and can be provided without undue hardship. Clients may be asked to bring the service animal to the business to demonstrate the animal’s training and ability to be in the business without disruption.

If an accommodation is granted to allow a service animal in the business, the arrangement may be permitted on a temporary or trial basis. Reasonable behavior is expected from service animals while on company property. Disruptive and aggressive service animals must be removed from the premises immediately and permission to bring the animal to future scheduled appointments will be revoked.

All animals need to be immunized against rabies and other diseases common to that type of animal. All vaccinations must be current, and animals must be in good health.

Service animals must wear an owner identification tag (which includes the name and phone number of the owner) at all times.

Animals must be on a leash, harness or other type of restraint at all times, unless the client is unable to retain an animal on leash due to a disability.

The Client must be in full control of the animal at all times. The care and supervision of the animal is solely the responsibility of the client. The client is expected to clean and dispose of all animal waste appropriately.

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we will get in touch with you shortly.

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